Technical Assistance

If you encounter a technical difficulty with one of our car diagnostic tools, we invite you to fill in the attached form so that an expert can contact you quickly to help you solve your problem.

We strongly recommend that you first update your iCarsoft diagnostic device via the Updates / Tutorials section.

We also recommend that you check the compatibility of your iCarsoft diagnostic device with your vehicle by going directly to the relevant product page. This will allow you to check that the operation you want to perform is actually possible on your car.

What is your first name ?

What is your last name ?

What is your e-mail address ?

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Which iCarsoft product do you have ?

On which website did you buy your iCarsoft product ?

What is your order number ?

What is the problem encountered on your vehicle ?

Please describe your problem as precisely as possible.

On which vehicle(s) did you encounter this problem ?

Please provide us with the make, model, year and engine.

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